Frequently asked questions
Do you accept returns?
Yes. Returns/Exchanges can be made within 7 days of delivery, as long as the camera is unused and returned with all original contents. Once your return is received and inspected, your refund is processed within 3–5 business days to your original payment method.
Are any purchases final sale?
When a promo code is in use, that is the FINAL sale, and we DO NOT accept returns
When will I get my order?
We will work quickly to ship your order as soon as possible. Delivery times vary depending on your location. Longest it has been was 10 days.
Why doesn't the sound sound clear enough when playing videos in the device?
We recommended to download videos to your phone, tablet or computer and get a clear video sound.
Why does it not look 4K/5K playback on device?
Please download video in phone, computer or tablet, in order to get a clear 4K/5k video.
Is rotation automatic?
No, rotation is NOT automatic, you have to rotate it manually.
Do the cameras come with a memory card?
Yes! Both cameras come with a memory card. 4K camera comes with 64GB. 5K camera comes with 128GB.
Why does the display show " Unsupported file system" after inserted new SD card?
Please format the Micro SD card before first using, then the SD card will be recognized.